Hello, @JeniOctavia. Thanks for contacting us. We’d be happy to help. We recommend you clear the cookies, cache and browser history, then try to make the payment again.
Alternatively, we suggest you try using a different browser, or dial *729 from your Virgin Mobile phone.
If the problem persists, please send us a private message with your phone number and PIN. To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".
Hey there, @Helldemon83! We're sorry to hear that. Please send us a private message with your phone number, pin and make sure to have an account balance that covers the add-on that you'd like to add. We'll be pleased to help!
So sorry to hear about this experience, Personman. We want to help! Please send a private message along with your phone number and PIN.
Four different browsers on two computers, a phone, and a Kindle -- NONE of then will allow me to purchase additional data. They all hang up on the "calculate tax" button. What's up???
Hey there, Daisy! Thanks for contacting us. Please send us an screenshot through our Facebook or Twitter page to escalate this situation. In the meantime, feel free to send us a private message with your phone number and pin, that way we can take a closer look at this situation.