Virgin Mobile

Can't swap device

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Whiz Kid

Can't swap device

I'm switching from an iPhone 5s to a LG Stylo 4 and after I've filled out all of the information, the activate button to finalize it isn't doing anything. Any help would be appreciated.

3 REPLIES 3
Agent

Re: Can't swap device

Hello, Robyncb. I will be happy to assist you and will take care of this for you today. Please send me a private message with the phone number, pin code, MEID and ICCID/SIM card number.

 

Thanks!

Whiz Kid

Re: Can't swap device

I'm having the same problem.  I feel like the website is always broken.

Agent

Re: Can't swap device

We're deeply sorry to hear that, @msmit259! Please send us a private message and we'll help you with the process!