Virgin Mobile

Cancel autopay after porting number out

SOLVED
Whiz Kid

Cancel autopay after porting number out

I switched phone plans to MetroPCS today. However, I forgot to cancel autopay first. As I just moved my phone number, I can't sign into my account to cancel the autopay. Can someone please help me make sure autopay is canceled?
1 ACCEPTED SOLUTION

Accepted Solutions
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Agent

Re: Cancel autopay after porting number out

Hey there @wallofillusion. Would you please be so kind to send us a Private Message, so we can further assist you? 

 

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

 

~JoyP.

3 REPLIES 3
Highlighted
Agent

Re: Cancel autopay after porting number out

Hey there @wallofillusion. Would you please be so kind to send us a Private Message, so we can further assist you? 

 

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

 

~JoyP.

Whiz Kid

Re: Cancel autopay after porting number out

 
Agent

Re: Cancel autopay after porting number out

Hi there, Tracymalone5. Thanks for contacting us. How can we assist you today?