My old phone is dead. Won't turn on. I cannot use my old phone.
I order a new phone which arrived today. On the website I log in, enter the MEID, verify another number, elect to keep my old number, and spend the next 4-5 minutes looking at a red spinner.
Back out and try again. This time I get to a NEXT button that won't do anything. Multiple tries meet one of the same results. I closed and reopened my browser, checked cookie settings, checked antivirus settings, restarted the computer. Still get either a red spinner or a NEXT button that does nothing.
Can someone please help me activate my new phone when I don't have access to my old phone and the website leads me to a red spinner. BTW, in the time it took me to regester for this site, verify email, log in and post this the red spinner is still spinning. Completly frustrated.
So sorry for this hassle Winnsford; I'd love to help you with this ASAP. Please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your phone and pin, IMEI and SIM card number of the new phone.