Virgin Mobile

Cannot login to website

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Whiz Kid

Cannot login to website

I am attempting to log in to pay my phone bill.  After entering my phone number and PIN, the login icon spins and spints but never actually logs in.  I have already cleared my cookies and cache. I have tried to login through Firefox, and two different mobile browsers (Chrome and Safari).  Is the website perhaps down?

7 REPLIES 7
Agent

Re: Cannot login to website

Hi there @laneyratehr. We have tested the website and is working fine. Please restart your computer and try again.

Whiz Kid

Re: Cannot login to website

I have restarted my computer and still cannot log in. I enter my phone number, the my pin and a red circle  spins and spints but never actually logs in

Agent

Re: Cannot login to website

Sorry to hear that. Have you tried to clear the cookies and the cache? @andcamhi.

Whiz Kid

Re: Cannot login to website

Yes I did and I am stil having the same issue.

Agent

Re: Cannot login to website

Have you tried a different browser? @andcamhi.

Whiz Kid

Re: Cannot login to website

Yes I tried using chrome and safari in my computer and safari in my iphone and the same thing happens

Agent

Re: Cannot login to website

Are there any changes that you's like us to assist you with? Please send us a private message with your phone number and pin @andcamhi.