Cannot sign into Boost Mobile after accoun transferred.

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Enthusiast

Re: Cannot sign into Boost Mobile after accoun transferred.

I have the same problem

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Agent

Re: Cannot sign into Boost Mobile after accoun transferred.

Hi, camace. Are you able to access your Virgin Mobile account? If yes, your account has not been migrated. It should happen on your next due date.

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Enthusiast

Re: Cannot sign into Boost Mobile after accoun transferred.

yes I can still log in to my virgin mobile account but the email said it transferred on 2/11

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Agent

Re: Cannot sign into Boost Mobile after accoun transferred.

It should happen on your next due date.

Heavy Hitter

Re: Cannot sign into Boost Mobile after accoun transferred.

My next due date is Feb 24. If I top up with VM a few days before will my top up carry over to Boost until it is time to pay again. Will that postpone my top up date with Boost?

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Agent

Re: Cannot sign into Boost Mobile after accoun transferred.

Hello grannycatlover. Yes, it will carry over to Boost Mobile. 

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Heavy Hitter

Re: Cannot sign into Boost Mobile after accoun transferred.

Me too.
I got the email.
"Your account and existing phone will auto-transfer to Boost Mobile beginning 02/13.'
I have two phones. Which one?

Tried to to login with Boost.
One account got this message:
"Your account has been locked because of too many incorrect login attempts. Please try again in 1 hour."
This, after waiting for 18 hours from yesterday.

On the other account, it did not recognize the number.

I can access both accounts on Virgin.
If the transfer will take place on my next due date, There's a problem there.
I must top-up before my next due date.
When I top-up, the next due date will change and at that rate, it will never transfer.

There is too much conflicting information about the switch to Boost.
Virgin needs to send an Email to its customers with the real information.

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Agent

Re: Cannot sign into Boost Mobile after accoun transferred.

Hello JoeGons. Your accounts have not yet migrated to Boost If you can access them on our website. They will migrate on your due date. The migration takes priority, so when you pay that balance will carry over to boost. Your Due date will not restart on Virgin. Let us know if you have any doubts. 

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Heavy Hitter

Re: Cannot sign into Boost Mobile after accoun transferred.

Thank you. 

Still, Virgin needs to send an Email to its customers with the real information.