Virgin Mobile

Changing phone number

Enthusiast

Re: Changing phone number

I would also like to know why we cannot change our number from your end. Please advice. There is no reason for it. Thank you

Agent

Re: Changing phone number

We'll continue assisting you in private.

Enthusiast

Re: Changing phone number

Still waiting, as usual. Sent all the appropriate info and the girl responded asking the exact same questions. Seriously? This is EVERY TIME. 2 hours on the phone or online to get anything done. The shopping cart on your website has never worked in the 2 years we've used your service. The signal sucks everywhere. Will someone please do their job and change the freaking phone number. Thank you!!! 

Agent

Re: Changing phone number

Hi there, @Ferndok! Unfortunately, this is not a live chat . The response time varies depending of the amount of customers that we're working with. Please, check your inbox for more information. Thanks! 

Whiz Kid

Re: Changing phone number

Did anyone ever get their number successfully changed though? I have benn trying on and off for the past year or so and always get the error message.

Agent

Re: Changing phone number

Hi there, @McKinney2nd. Please send us a private message with your phone number and pin.