Virgin Mobile

Charged $50/month instead of the promotional price

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Whiz Kid

Charged $50/month instead of the promotional price

I purchased a pre-loved iphone 7 and ported in my existing number with auto-pay yet was still charged the full amount on my first bill instead of $1/month. What's going on?

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Accepted Solutions
Whiz Kid

Re: Charged $50/month instead of the promotional price

Talked to a live inner-circle rep and got it fixed.

5 REPLIES
Whiz Kid

Re: Charged $50/month instead of the promotional price

Talked to a live inner-circle rep and got it fixed.

Agent

Re: Charged $50/month instead of the promotional price

That's great! It is always our pleasure to assist you. If you have any additional questions or concerns, please let us know.

Lms
Whiz Kid

Re: Charged $50/month instead of the promotional price

How do you get ahold of a inner circle rep?
Agent

Re: Charged $50/month instead of the promotional price

Hey there, Lms! You can contact the inner circle team by calling our customer service line at 888-322-1122.

Lms
Whiz Kid

Re: Charged $50/month instead of the promotional price

How do you get ahold of a inner circle rep ?
This just happened to me