I've tried to search for this, but none of the answers were very clear. I have the unlimited data plan. If I use up all of my high speed data, and they reduce my speed to the very slow speed LTE or 3G or whatever; if I buy an extra $5 data pack, will the speed increase back to the high speed? Or will it continue to be slow until the next month period starts?
on the unlimited u only be throttled if the network is congested in your area and u have use over 23gb of data oncde u leave the congester area speed go back to normal and no u cant buy data packs on the unlimited plan
Hi there, thanks for contacting us. If you had the latest plan, 50/mo Inner Circle, you have unlimited talk, text and data. You cannot purchase $5 data packs, because there is no way (or need) to use it, because the data is unlimited.
If you had a grandfathered plan, like the $35/mo Unlimited, then if you use up the 5GB allotment, you could purchase a $5 data pack and, yes, the speed would go up to 4G.
VERY unhappy with this latest (scam?)of having used up all my high speed data - on an unlimited plan!
Oh no! That’s definitely not what we like to hear, purplejoanie. Please send us a private message so we can review this further.
Hi, Sherredding. I'm sorry to hear about this experience. Let's get this thing figured out. Can you send me a private message with your phone number and pin code to verify your account? Thanks.