Did You Know: How to Swap a Phone

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Did You Know: How to Swap a Phone

Did you know it’s easy to change out your phone online or in our automated voice system?

 

Before you start, you’ll need this info:

  • The device serial number (It’s on the box that the phone came in or the back of the Phone – behind the battery)
  • The phone number of the phone that you want to swap
  • Your Account PIN (forgot your pin?)

Once you’re ready, visit Virgin Mobile web site - Activate and follow the step-by-step instructions.

 

Or call 888-322-1122

    • Note: You cannot use your current Virgin Mobile phone to call from, call from another active mobile phone or landline.
  • Choose option 3 (Account Changes) then option 2 (Swap phone)
  • Follow the voice prompts to complete the swap
  • Start using your new phone!

 

Virgin Mobile Gives You Extra

6 REPLIES
Newbie

Re: Did You Know: How to Swap a Phone

I have an iPhone 7 how do I transfer my SIM card over to my iPhone 7
Groupie

Re: Did You Know: How to Swap a Phone

Do you want to transfer content like contacts to iPhone 7

Groupie

Re: Did You Know: How to Swap a Phone

Aloha...I have been a subscriber for years on Virgin Mobile pay-lo.  My last phone just went belly-up after having just topped up for a new month.  I purchased a new phone, needing to activate it, needing to access my account, cannot remember my pin #, opened the FORGOT PIN? page, signed in, and it is asking me a secret question that I have no recollection of ever having answered before.  Yet there were other secret questions/answers, as I recall, so I need to be asked from among those other alternate questions so that I may answer from these, thereby allowing me to access my account and activate the new phone.  HELP?  HOW CAN I MAKE THE PROGRAM ASK ME DIFFERENT QUESTIONS, OTHER THAN "WHAT IS YOUR FAVORITE CITY?"  (Part of the problem may rest in the fact that I HAVE NO FAVORITE EFFIN' CITY, OK?"

Newbie

Re: Did You Know: How to Swap a Phone

I have moterola G3. I am trying to swap devices because my "old" one broke. I have entered all of the possible pin numbers & it won't work.
Groupie

Re: Did You Know: How to Swap a Phone

 

I bought a new flip phone (LG) can i use it with my existing virgin mobile contract

Agent

Re: Did You Know: How to Swap a Phone

Hi cramer3132

 

To switch your phone to a VM account it must pass compatibility check. Please send us the MEID DEC number from your new phone on a private message. We'll be glad to check on that.

 

EdwinRG