Virgin Mobile

Do the INTL Add-Ons Work When Traveling?

SOLVED
Whiz Kid

Do the INTL Add-Ons Work When Traveling?

I'm traveling to Europe soon and I was wondering, do the the international add-ons work in Europe? Or do they only work for calls made from the United States?

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Social Media Specialist

Re: Do the INTL Add-Ons Work When Traveling?

Hey @Baelbu!

 

To answer your question, the international add-ons only apply to international calls being placed from inside the US. Therefore, they would not support calls being placed from Europe.

 

Hope this helps!

 

   - SuperPanda

-------------------------------------------------------------------------------------
Kudo = LIKE
Accepted Solution = Problem Solved

View solution in original post

6 REPLIES 6
Highlighted
Social Media Specialist

Re: Do the INTL Add-Ons Work When Traveling?

Hey @Baelbu!

 

To answer your question, the international add-ons only apply to international calls being placed from inside the US. Therefore, they would not support calls being placed from Europe.

 

Hope this helps!

 

   - SuperPanda

-------------------------------------------------------------------------------------
Kudo = LIKE
Accepted Solution = Problem Solved

View solution in original post

Whiz Kid

Re: Do the INTL Add-Ons Work When Traveling?

So is there an add-on for me to have data and voice while travelling abroad?

Agent

Re: Do the INTL Add-Ons Work When Traveling?

Hello @aircow33. At the moment we don't offer international add-ons for service outside of the US. If you are traveling, and you are part of the inner circle, you can call our customer service line at 888-322-1122 so we may have your device ready to use with an international SIM from a third party.

Whiz Kid

Re: Do the INTL Add-Ons Work When Traveling?

and what exactly is a SIM and how do we do that?  we need a cell phone in Europe and we both have Virgin Mobile.  thanks

Agent

Re: Do the INTL Add-Ons Work When Traveling?

Hey there @Chris1996 That's a great question! When did you purchase the device? The SIM card must be purchased when arriving in the country where you will stay? Please, visit this link for more details at https://community.virginmobileusa.com/t5/My-Account-Plans-Orders/Traveling-Internationally-Pack-your....

 

~ Joy P.

Whiz Kid

Re: Do the INTL Add-Ons Work When Traveling?

Device purchased within last 6 months, we will be in several countries, thanks for loink, I will explore.