Virgin Mobile

Dropped Calls

Heavy Hitter

Dropped Calls

Hello,

I have sent messages to you on this forum and using the contact us form.

I am having issues again with calls being dropped. 

If you check my history you will be able to see information about the issues about dropped calls that have happened.

I was able to use my phone without calls being dropped but know calls are getting dropped again.

Please tell me what to do. 

Thanks.

3 REPLIES 3

Re: Dropped Calls

We definitely want to look into this for you, rhino. Did you performed troubleshooting steps before when it wasn't working?

Heavy Hitter

Re: Dropped Calls

Here is the incident number KMM179508137V26998L0KM from when I had the issue before. Not sure if the incident number is useful to finding what trouble shooting has been already done.

 

I have been told recently that when I was on a call that I was cutting out. 

 

Here is one reply that I got previously about the dropped calls issue.

 

According to the street address you have registered on your account, 
you
 are located on a good coverage area and no outages or tower maintenance

 are affecting the service. If the address previously mentioned is not 
 were you are having issues with the service, please provide us with the

 complete address and location(s) to rule out any possible outage. 

 I noticed that your phone was not properly synchronized with the 
service
 tower, which would explain the issues you are having with your service.

 

Which provider carrier towers do you use in northern Utah where I live? I am curious.  Do you have own towers?

Agent

Re: Dropped Calls

Thanks for the information. We are not able to retrieve any information about the Email interactions. We want to take a closer look at this. Please send us a private message along with your phone number, the PIN and a brief description of your request.