Hi, @Jxaxmxixn. Thanks for reaching out to us. To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".
Ignore what everyone tells you, these are the instructions that it took virgin ALL DAY to finally tell me!!!!!!!!
"Please send us a regular text message to the number 8681 with your phone number and pin requesting your account number."
So sorry to hear about this experience, Dizzika92. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.