Virgin Mobile

Finding account number

SOLVED
Whiz Kid

Re: Finding account number

How does one send you a private message?

Agent

Re: Finding account number

Hi, @Jxaxmxixn. Thanks for reaching out to us. To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message". 

Re: Finding account number

Ignore what everyone tells you, these are the instructions that it took virgin ALL DAY to finally tell me!!!!!!!!

 

"Please send us a regular text message to the number 8681 with your phone number and pin requesting your account number."

Whiz Kid

Re: Finding account number

I can’t find my account number
Agent

Re: Finding account number

So sorry to hear about this experience, Dizzika92. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.

Whiz Kid

Re: Finding account number

I need my account number
Agent

Re: Finding account number

Hi there! Thanks for getting in touch with us. Could you please confirm your pin code?

Whiz Kid

Re: Finding account number

 
Agent

Re: Finding account number

We're unable to open the account. Please double check the pin code.

Whiz Kid

Re: Finding account number

Can i get my account number please?