My pre-loved iPhone 7 that I recently bought didn't work correctly, and I just recently got the replacement. I am trying to figure out how to activate it, but everything requires my pin number! I of course forgot my pin number and I can't get it sent to me because the only option is to have it sent to you via text, but my phone can't recieve texts. I'm totally lost on what to do and I desperately need help
Hello, SummerRose. Thanks for reaching out to us. We'll be happy to help. Can you please send us a private message with your phone number so we can assist you further?
To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".