Hey there, @emelissa1426! We're deeply sorry to hear that. Could you please provide us with your nearest cross street address and zip code? That way we can see if there are any outages affecting your service.
Sorry to hear that you're having issues, @zfalls. Please send us a private message with your current address, phone number and pin. We'd love to help.
Hi there December. We definitely would like to look into this. Please send us a private message to be able to assist you best. Victor21
Got bopped back and forth in customer service/different people on dm's for a couple messages.Operating in private with customer service... doesn't seem like a way to get a solution.For the public record... here is my reply"
"Hi Amy...I replied to Victor... who was replying to my post on this issue. I didn't say I don't have ANY signal bars ever... I said I have network connectivity issues. Please read my original message on this issue... or pass me back to Victor. I don't need to spend time re-explaining the issue. I miss calls and messages that are time sensitive b/c the A6 drops the network connection and doesn't refresh automatically.
But in reality, this is not a 'me'-customer service-individual issue.This is way beyond a customer service issue.
This is a systemic-phone-engineering-business issue. It seems like a known issue that Virgin and Samsung are not jointly, nor individually, actually working on a fix for. Many people are reporting wasting countless hours with customer service... when this is a technical coding-programming software-firmware fix that's needed. This issue should be referred to the engineers to be actually put on a docket with a plan for resolution. Seems like each of us is frustrated with the 'talk to customer service' answer when we really need to be talking to the head of engineering. Please forward this message, and the original threads to engineering.
This is a big-picture business issue. The head of business alignments/business development/joint venture contracts and or corporate legal contracts should be informed. Samsung and Virgin should be working together on a fix. While I personally am considering dropping Samsung for all phones and Virgin for service based on this, I am just one customer... but I bet so is every single A6 purchaser out there. Please escalate this. I ordered the newest Samsung Virgin Mobile phone to have LESS issues. If I'm going to have to spend $1000 to get a new phone because of these issues... it won't be with Virgin or Samsung. Business competition in the mobile space is fierce. The 'let's handle this privately one on one with customer service' plan isn't helping, it's going to drive us away.
It's time for Virgin and Samsung to come to the table with a real solution."