I accepted this as a solution, but in a way it really isn't. There are so many threads like this, they really should just direct people to contact them via PM first.
Hey there, @TaraL! Thanks for reaching out to us. So we can further assist you, please provide us your number and PIN via a privat emessage.
Hey there! If you send the Private Message here, it won't take 24 hours. To send a Private Message, please click on the person's name, this will take you to their profile. You'll see the option to send it there.