Help! SIM card is locked.

Whiz Kid

Help! SIM card is locked.

I have a J7 Refine. My phone shut down. Message says error and SIM card is locked. I tried using the SIM card in a different phone but I get same message. I can't call customer service because my phone is shut down. Please help, thanks. 

1 REPLY 1
Agent

Re: Help! SIM card is locked.

We understand your frustration, @elw1976, & we apologize for the inconvenience! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.