This is absolutely unacceptable and should be criminal. I have now been without a phone for several days because the provider I am switching to and I cannot easily locate my account number. I did try to call this number and could not talk with a human being. I don't have a facebook page either, so I would appreciate it if you didn't respond with that nonsense.
Hey there, GaonBooks! Thanks for contacting us. Please send us a private message with your phone number and pin, and we'll do our very best to assist you!