Virgin Mobile

How do I create an account

Whiz Kid

Re: How do I create an account

I keep getting this message when I get to the page trying to set up a new phone number; I enter in my date of birth and the message "the response you entered is not recognized. please try again." I cannot do anything past this point and am not able to activate the phone. Frustrating, Help me please

 

Agent

Re: How do I create an account

Morning! Thank you for contacting us. We can see that the outage has been fixed. Could you please confirm your phone number and pin code?