Virgin Mobile

How do I order a new SIM card for the Moto e5

Whiz Kid

How do I order a new SIM card for the Moto e5

Hey! My SIM card keeps erroring out saying "SIM card locked" and my data doesn't work. I tried calling, but couldn't get a human customer service representative and none of the options fit the issues I'm having. How do I go about getting a new SIM card? 

1 REPLY 1
Agent

Re: How do I order a new SIM card for the Moto e5

Hi there, exilewolfy! Our sincerest apologies for the very late response and for the hard time you've had with your SIM card!

 

To further help you, please send me a private message including your phone number, the account's PIN, and the SIM card's ID number.

 

To send us a private message, just click on the agent's username (RB-1991 in this case) and then look for the option that says "Send this user a private message".

 

We'd love to do our very best to help you you!

 

RB-1991 (Robert)