Virgin Mobile

How do I temporarily suspend service?

Enthusiast

Re: How do I temporarily suspend service?

Thanks for the replay again. Kindly explain what you mean by "Balance Expiration Date".

For example, if the next due payment is 9/16/2019. Does it mean that the "Balance Expiration Date" is 9/15/2019?

Then the interruption period (120 days) starts counting as of 9/15/2019 until 1/14/2020? Am I correct?

Thanks again. 

Agent

Re: How do I temporarily suspend service?

Yes, your balance expiration date is 9/15/2019. The 120 days start counting as of 8/15/2019 (the last time you made a payment on your account). 

Enthusiast

Re: How do I temporarily suspend service?

I thought you said 120 from the Balance Expiration Date. Now per your last reply, The 120 days start from my last payment date, which is a month before the Balance Expiration Date......now I am even more confused. Kindly explain. Thanks.

Agent

Re: How do I temporarily suspend service?

If the last time you added funds to your account was on 8/15/2019, the balance expiration date is 9/15/2019 (your due date). The 120 days start from your last payment. If you haven't add funds to your account since last month, the 120 days start counting as 8/15/2019.