Virgin Mobile

How do i talk to a live person

Re: How do i talk to a live person

Hey there, Tina! To speak to a live person you can call customer service at 888-322-1122. Though we can assist you as well if you wish. 

Whiz Kid

Re: How do i talk to a live person

Hey virgin mobile. Ive been trying to talk to a live customer rep for over an hour. Help?
Agent

Re: How do i talk to a live person

Hi there, @abbyburge613! How can we assist you?

Whiz Kid

Re: How do i talk to a live person

Im trying to set up this phone for my dad that he got from a friend. How do i do that?
Agent

Re: How do i talk to a live person

Are you trying to activate that phone on a new or existing account? What's the make and model of that phone? 

Whiz Kid

Re: How do i talk to a live person

New account. Iphone 6s
Agent

Re: How do i talk to a live person

Are you getting any specific error message when you try to activate the device here at https://activate.virginmobileusa.com/#/your-device?

Whiz Kid

Re: How do i talk to a live person

It keeps saying the IMEI doesnt exist
Agent

Re: How do i talk to a live person

Is that a Virgin Mobile iPhone? If not, you will need to check eligibility and get a compatible SIM card here at https://www.virginmobileusa.com/plans/bring-your-device.html.

Whiz Kid

Re: How do i talk to a live person

can someone help me my phone doesnt work