Virgin Mobile

How long between top ups before you lose your number?

Whiz Kid

How long between top ups before you lose your number?

Hi, I am going to be away on business for several months and will not need my cell phone while I'm gone, however I would very much like to keep my current number. How long can I go between topping up before my phone number is lost? Thanks!!
4 REPLIES 4
Agent

Re: How long between top ups before you lose your number?

Hi there! You have 150 days to resume service by paying your monthly payment in full or your account will be cancelled and you will lose all funds in your account balance and your phone number.

Whiz Kid

Re: How long between top ups before you lose your number?

Thank you so much!!! I really appreciate the info!
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Agent

Re: How long between top ups before you lose your number?

Hi. Thanks for contacting us. Your account will cancel automatically in 120 days when you do not use the phone or add funds. When your account is canceled, you will lose your phone number and will be unable to port your number to another carrier.