Virgin Mobile

I’d like to get my account number

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Enthusiast

I’d like to get my account number

Hello. I’d like to get instructions for porting my number out to another provider. I believe I need my account number and a PIN. Is that correct? I’m not sure that I’m going to change providers, but I want to find out how to do it. Thank you.
1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Re: I’d like to get my account number

Hi there, Jo_T! We can help you with that. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page. 

15 REPLIES
Agent

Re: I’d like to get my account number

Hi there, Jo_T! We can help you with that. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page. 

Enthusiast

Re: I’d like to get my account number

I'm also looking for my account numbers.  Is there a way to contact someone using the VM site?

Agent

Re: I’d like to get my account number

Hi there weily68. We are able to assist you through this channel as well. Please send us a private message with your phone number and pin code, and we will figure this out. Victor21

Enthusiast

Re: I’d like to get my account number

I'd be nicer if my account number was on my account page, then I wouldn't have to go through this...

Whiz Kid

Re: I’d like to get my account number

I'd like to get my account number as well.  I sent an email to support yesterday but haven't gotten any help.

Enthusiast

Re: I’d like to get my account number

I still need my account number and port-out PIN. I have responded here to two different agents by PMing my phone number and account PIN to them, but they didn’t send me back my account number and port-out PIN.

Re: I’d like to get my account number

Hey there, Jo_T! We have answered to your request in a private message. Please check it out.

Enthusiast

Re: I’d like to get my account number

Thanks, Masie.
Agent

Re: I’d like to get my account number

Hi, Masie. Thanks for reaching out to us. We'd love to help. Can you send us a DM with your phone # so we can help you out with this?

 

To send a private message just click on the picture of any user and, in the next screen, click "send this user a private message".