Virgin Mobile

I want to keep my paylo plan but don't know if I can.

SOLVED
Enthusiast

I want to keep my paylo plan but don't know if I can.

My flip phone stopped receiving receptions last year.  I called the customer service a few times then.  Then I was given different information: (1) I need to buy a new phone and cannot keep my paylo plan (because activation of any new phone doesn't allow it) ; (2) I could keep my paylo plan if I can find a compatible phone. 

 

Could someone please clarify this?  I see two flip phones listed on VM site right now.  However, both say "available on unlimited plan."  Does this mean I cannot keep my playlo plan even when I buy one of these flip phone?  If a VM agent could look into my account (by private messaging), I would appreciate it.   

1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Re: I want to keep my paylo plan but don't know if I can.

Yes, a minimum of $5 every 90 days.

14 REPLIES 14
Agent

Re: I want to keep my paylo plan but don't know if I can.

Hey there, @pole! Thank you for your questions. We'd love to help you. In order provide you with a more accurate response, we'd like to know which Paylo plan you have now. Thanks.

Enthusiast

Re: I want to keep my paylo plan but don't know if I can.

I am on 20c/min plan.

Agent

Re: I want to keep my paylo plan but don't know if I can.

OK. Unfortunately, if you switch phones, this will remove your plan, due to the fact the plan is an old plan (Grandfathered) that is no longer available. So sorry about that. 

Enthusiast

Re: I want to keep my paylo plan but don't know if I can.

Can you please tell me what plans are available for flip phones?  I think it will be $35/mo if I get an android.

Agent

Re: I want to keep my paylo plan but don't know if I can.

The data love plans are available to both flip phones and Android devices.

Enthusiast

Re: I want to keep my paylo plan but don't know if I can.

Do you mean only data love plans?  I think I was told that there were paylo choices before.

Agent

Re: I want to keep my paylo plan but don't know if I can.

The PayLo plans are no longer available. If you have a PayLo plan, and manage to get a compatible flip phone, you can keep the plan you have. 

Enthusiast

Re: I want to keep my paylo plan but don't know if I can.

Can I use my account balance to pay for a data love plan?  I have enough for several months.  I read somewhere that I need to top up $5 every 90 days to keep the service active.  Is that correct? 

Agent

Re: I want to keep my paylo plan but don't know if I can.

You can use your existing balance, but if a payment is not done within 90 days the account is cancelled and any remaining balance is lost.