Hi there, Lmpeck. Thanks for contacting us.
Unfortunately, we don't have service outside US territory. The international service is to call from US to another country. We can certainly work on a refund/credit if you didn't use the service like that.
Dear Virgin Mobile,
I've changed my plan to add +$10 for calling international yesterday.
I already paid and tried to call Japan but it does not connect so I've cancelled.
How should I do to internatioanl call?
Hi there! Sorry for the delayed response. Support is available from 6:00 a.m. to 10:00 p.m. CST. The standard rate for calls to Japan is $0.21 per minute. If you have the $10 international add-on and depending on the phone number you will call, you may pay from $0.00 to $0.15 per minute. You can find the rates per phone number online on our website using the following link https://www.virginmobileusa.com/plans/international-calling.html.