Virgin Mobile

Iphone Virgin Mobile

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Whiz Kid

Iphone Virgin Mobile

I have been a happy customer of Virgin Mobile for almost a decade, the first company that I tried did not have enough coverage in the area where we moved, so I had no choice but to look for alternatives. Virgin Mobile at the moment was precisely what I needed as you don't need to have a contract to use the service and killer prices on the phones. Now I want to change carriers after being a loyal customer for a long time, and since I don't meet the 12-month policy, my phone won't be unlocked. It feels that my phone is being held as a hostage. What can I do? @ virgin mobile

5 REPLIES 5
Agent

Re: Iphone Virgin Mobile

Hello, JHHouston! Although we appreciate your loyalty, unfortunately we cannot unlock your phone unless it meets the following requirements:

 

- The phone has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked.

- The phone has 12 uninterrupted/consecutive months active with our service.

- The phone must be powered on and in Sprint coverage with the original SIM card inserted to request the unlock.

Re: Iphone Virgin Mobile

Hello, JHHouston! Although we appreciate your loyalty, unfortunately we cannot unlock your phone unless it meets the following requirements:

 

- The phone has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked.

- The phone has 12 uninterrupted/consecutive months active with our service.

- The phone must be powered on and in Sprint coverage with the original SIM card inserted to request the unlock.

Whiz Kid

Re: Iphone Virgin Mobile

Can you now unlock my phone please
Agent

Re: Iphone Virgin Mobile

Hi there! In order to unlock your device, and if it meets the eligibility requirements, please send us a private message so we may work directly with you.

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.

Whiz Kid

Re: Iphone Virgin Mobile

Ok, I’ll do my best to follow your policies and make virgin mobile work easy