Virgin Mobile

Iphone order confirmation email not received.

Whiz Kid

Iphone order confirmation email not received.

I recently purchased an iphone and I had to do it over the phone due to some issues with the site/my card. The person on the phone never asked for an email, but I figured tracking info would be sent to the one on my account. I did recieve an order number, but I'm not sure what to do with that.

1 REPLY 1
Agent

Re: Iphone order confirmation email not received.

Hello Rosel02. The order number can be used within our systems to check the status of your order, however it is not a tracking number. Once your order has shipped, you should receive a tracking number through email. You can also send us a private message through here and we can check the status of your order and provide your tracking number if available.

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.