I'm having a frustrating time with my Moto G6 Play - it is actiavted and was working flawlessly for weeks. Now all of a sudden, about 3-4 times a day, it pops up with a screen from Virgin Mobile telling me I need to "activate my phone" ... I can hit that button, and it does nothing, or the ignore button. Everything is working fine, Calls, texting, internet, everything is perfect with the annoying exception of a looud notification 3-4 times daily to activate my phone. I've done 2 hard-resets to factory settings and the problem is still there. What can I do?!?!?!? This is getting frustrating.
Hello seanshepard. Thanks for contacting us. We are glad to assist you. Please, do the following:
1. Turn off your Wi-Fi.
2. Restart your phone.
Let us know how it goes when it turns back on. ~AmyM25
it's the most recent version of the software, also Android 8.0 and the current security update.
I see. When you turned off the Wi-Fi and restarted the phone, how long did you last to turn the Wi-Fi on again? ~AmyM25
I'm having the exact same problem. Phone works just fine but keep getting the notification. When I go to the link it doesnt recognize my IMEI but if I check activation status it says hey thank you. Now follow these guidelines to finish swapping your device. I'm like it's the same device. I just replaced it with my old phone which was damaged. Sigh.... did they ever fix your issue
hi, not really - they made me pay $25(?) for a "warranty replacement" - some warranty, that makes ME pay $25 when the phoneI had was not even 60 days old. I got the new phone, sent the old one back and the new one works just fine now. I feel that it was their problem to begin with and was not happy paying $25 for a replacement, but, what can you do?!? they had me - I won't be continuing with Virgin Mobile next time I replace my phone - they took me for $25, in my opinion - not happy at all. Good luck!
Hi there, @Duchesse1981! Sorry for the bad experience. I'd like to help you. Please send me a Private Message with your phone number and PIN.