Virgin Mobile

My Account Hacked - Hackers Spent $ - Can't Cancel!

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Whiz Kid

My Account Hacked - Hackers Spent $ - Can't Cancel!

On Sunday, a hacker changed my wife's PIN and Security question, then transferred my service to a different phone. 

They spent over $200 from my attached debit card before I was able to cancel the card.

 

Now I need to cancel the account, cancel the orders, and get her name off of it ASAP!

1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Re: My Account Hacked - Hackers Spent $ - Can't Cancel!

Hello @RabidMonkee. Would you please send us a private message, so we can further assist you?

 

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

 

~JoyP.

4 REPLIES
Agent

Re: My Account Hacked - Hackers Spent $ - Can't Cancel!

Hello @RabidMonkee. Would you please send us a private message, so we can further assist you?

 

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

 

~JoyP.

Whiz Kid

Re: My Account Hacked - Hackers Spent $ - Can't Cancel!

This exact thing just happened to me last night. I got an email notifying me my PIN and security questions had been changed and I've had a little over $200 taken from my bank account by Virgin Mobile USA. Has your issue been resolved yet?
Agent

Re: My Account Hacked - Hackers Spent $ - Can't Cancel!

Hi, @IFreund Could you please send a PM with your phone number and PIN code? I would like to check into that for you.

Whiz Kid

Re: My Account Hacked - Hackers Spent $ - Can't Cancel!

Yes, reply to the "Social Care" person below and they will investigate and reset your phone.