Virgin Mobile

Need 6 digit pin number for acct

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Whiz Kid

Need 6 digit pin number for acct

I have a virgin moble broadbandtogo that I haven't used for a few years now. I want to activite it again but I've lose the pin number, can't remember what my secret questions and password is. I called virgin mobile but keep getting sprint. I can't get into my account without having the pin number. What else can I do? Re-activite? tried, couldn't, something wrong with virgin website page. 

Help?!

3 REPLIES 3
Agent

Re: Need 6 digit pin number for acct

Hello, Chaovue33. Sorry to hear that! We'd like to look into this for you. Can you send us a private message with your phone number to verify your account? 

Whiz Kid

Re: Need 6 digit pin number for acct

I  need a 6 digit pin

I called to have 6 digit pin texted to me

System texted 8 digit pin and it does not work

Agent

Re: Need 6 digit pin number for acct

Hello, @terapined. Thank you for stopping by. Please send us a private message to better assist you. We'll be waiting for your response. Remember, we're here to help. -Kira_M.