Virgin Mobile

Need help to cancel my account

SOLVED
Whiz Kid

Need help to cancel my account

Hi, I want to cancel my Virgin Mobil account, I checked out your website and looks like the only way to cancel is by phone, unfortunately I can’t call you because I’m out of USA. Is there any other option to cancel my line?
1 ACCEPTED SOLUTION

Accepted Solutions
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Agent

Re: Need help to cancel my account

Hello, DavidMas! We can definitely help you out with that. Can you send us a private message with your phone number and pin code?

13 REPLIES 13
Highlighted
Agent

Re: Need help to cancel my account

Hello, DavidMas! We can definitely help you out with that. Can you send us a private message with your phone number and pin code?

Whiz Kid

Re: Need help to cancel my account

I need help to cancel my Virgin Mobile account.  Not sure if there's another way to do it besides going through this community page.

Agent

Re: Need help to cancel my account

Hi, @EhMic! Please send us a private message so we can assist you.

Whiz Kid

Can someone please help me get my account number?

I know I need to DM someone to get it, but who?  

 

Thank you,

Michelle

Agent

Re: Can someone please help me get my account number?

Hi there, @bostonmichelle! You need to send a text message to a Social Care representative. You can send us a private message just clicking on my name and then selecting “Send this user a private message".

Whiz Kid

Re: Need help to cancel my account

I need my account number could you help me?
Agent

Re: Need help to cancel my account

Hi, @kkgeorge! Please send us a private message so we can assist you with that.

Whiz Kid

Re: Need help to cancel my account

Thanks for your help!
Whiz Kid

Re: Need help to cancel my account

were you able to cancel your account?
I need to cancel my account asap and I do not know how to do it since i cant find a way to talk to a representative.