This is illegal to hide account numbers like this to force consumers to keep their service. I am having the same issue as we speak and will be looking into reporting this to the Consumer Protection Commitee in the senate.
Hello, oktess! That’s not what we like to hear. We truly apologize for the inconvenience. We can definitely help you out with that. Would you mind sending us a private message with your phone number and pin code?
We'll be looking forward to your reply! Thanks!
I also need my account number. I've been on hold and transfered around a few times dialing into Virgin Mobile. Hoping to get help here. If you need me to PM, please leave instructions on how to do that.
Hello, @ktx. Thanks for reaching out to us. We'll be happy to help. To assist you further, please send us a private message with your phone number and PIN.
To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".