Need to cancel account and autopay

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Enthusiast

Need to cancel account and autopay

I've recently ported my virgin phone number over to sprint, and because of that I can't log in to my virgin account or call customer service because it doesn't recognize the number. I just want to make sure that my virgin account and autopay are cancelled and I won't continue to be charged.

3 REPLIES 3

Re: Need to cancel account and autopay

Hey there, clairelane! If your phone number is already working with Sprint there is no need to cancel with us, it has already been cancelled.

Enthusiast

Re: Need to cancel account and autopay

Ok, and my autopay will definitely not be charged again?

Re: Need to cancel account and autopay

Yes, that is correct. You won't be charged.