Virgin Mobile

Need to unlock my phone

Whiz Kid

Need to unlock my phone

Hello,

 

I've contacted Virgin Mobile twice in the last month trying to get my phone unlocked so I can move it over to my new carrier. Both times, they stated the phone would be unlocked in 24-48 hours, both times the unlock never happened. Has anyone else had this issue? Is there any way to fix it? I'd rather not buy a new phone.

1 REPLY 1
Agent

Re: Need to unlock my phone

Sorry to hear that, @LincolnRo1. Do you have a case number?