Virgin Mobile

No confirmation email - been 5 days (2 day shipping??)

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Whiz Kid

No confirmation email - been 5 days (2 day shipping??)

I ordered a new iPhone XR ($700.50) 5 days ago. I have received no confirmation of shipping. Because it was such a large order I was offered complimentary 2 day shipping. It has been 5 days and no sign of it and no emails, no number to call for customer service on the email and no way to track where it is. Can someone please contact me so I can know that I didn't just have $700 stolen from me? I have the order confirmation number but that's it.
1 REPLY
Agent

Re: No confirmation email - been 5 days (2 day shipping??)

Hello, KoalaKaila. So sorry about the trouble! We definitely want to look into this for you. Can you send us a private message with your order key number?