Virgin Mobile

No confirmation from online order/ unable to track/ already charged

SOLVED
Enthusiast

No confirmation from online order/ unable to track/ already charged

I placed an order on June 23rd for two phones. I have the order number for 1 of them. I've tried calling but the system keeps hanging up on me because I dont have an account. I am not convinced that my order has been recieved but I have already been charged. I have tried tracking the order online and recieved a message that the order does not exist. 

 

What is the next step?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Master

Re: No confirmation from online order/ unable to track/ already charged

I've ordered on 22nd, but received email confirmation today(26th).  The tracking order link on the page still doesn't work for me, however I googled and found this link.

 

https://origin-www2-ls.virginmobileusa.com/orderLookupLogin.do?ID16=spot4:AllSmiley Surprisedrder%20details

 

This link should correct information when I enter my "order number" and my name.  Give it a try, it might show what you are looking for..

View solution in original post

16 REPLIES 16
Highlighted
Enthusiast

Re: No confirmation from online order/ unable to track/ already charged

Can't wait to hear the answer on this, I"m in almost the same boat, already charged but no confirmation

Agent

Re: No confirmation from online order/ unable to track/ already charged

Hello @carlodinho. Please, send us a private message with the name, last name, and address that you used for the order to further assist you.

Master

Re: No confirmation from online order/ unable to track/ already charged

I've ordered on 22nd, but received email confirmation today(26th).  The tracking order link on the page still doesn't work for me, however I googled and found this link.

 

https://origin-www2-ls.virginmobileusa.com/orderLookupLogin.do?ID16=spot4:AllSmiley Surprisedrder%20details

 

This link should correct information when I enter my "order number" and my name.  Give it a try, it might show what you are looking for..

View solution in original post

Enthusiast

Re: No confirmation from online order/ unable to track/ already charged

THANK YOU! 

 

This eased my mind immensely. The link works perfectly and shows my order information.

Whiz Kid

Re: No confirmation from online order/ unable to track/ already charged

I am having the same issue and have a case opened with Virgin Mobile.  I don't have an order # to be able to put in the required field when clicking on the link. 

Whiz Kid

Re: No confirmation from online order/ unable to track/ already charged

Same here. A little help VM? Haven't heard from you at all but you took my money.

Master

Re: No confirmation from online order/ unable to track/ already charged

That link worked perfectly so thank you. It should be noted I ordered an iPhone on the 21st and received the email (finally) on the 25th at 8:55pm. I use google mail and the email did NOT go to spam, however if you are worried then note the email address they send from is FreeMsg@virginmobile.com (add to your contacts if you think it may get sent to spam folder).
Whiz Kid

Re: No confirmation from online order/ unable to track/ already charged

I have a similar issue, can anyone help me
Whiz Kid

Re: No confirmation from online order/ unable to track/ already charged

I am experiencing this exact same thing right now! I’m new to this community thing so bear th me because I see that other people already addressed this issue. I ordered a phone last Friday night. I understand that things won’t probably ship until the following week. But I ordered the faster shipping and still didn’t get any type of confirmation email. Not even one saying my order was placed. I need this new phone asap so I’m just trying to find out what’s going on!!