Virgin Mobile

No confirmation from online order/ unable to track/ already charged

SOLVED

Re: No confirmation from online order/ unable to track/ already charged

Hmm – that doesn’t sound right. Let’s take a closer look! Can you please send me a private message with the order number?

 

To send a private message, please click on my username and select to send a private message.

Whiz Kid

Re: No confirmation from online order/ unable to track

I ordered using my credit card through my account with VM for years now. I paid $199 plus tax for the iPhone 7 Plus. It said free 2 day shipping, and since I need it before July 19th that is fine. I got a confirmation but my computer had to restart. No confirmation email and it was not charged same day. So I tried to order on my cell phone this morning before work. I saw a code with letters for tracking but did not screenshot and closed screen. After work now, no email confirmation, and nothing in spam box! I do not want overcharged, and I DO want a phone! Please assist me. 

Whiz Kid

Re: No confirmation from online order/ unable to track

PS: forgot to say that your website on Chrome yesterday said ERROR. and also that today it will not allow Track Order from link on your website, it just redirects to the phone page. 

Agent

Re: No confirmation from online order/ unable to track

We understand your frustration, davidpoland, & we apologize for the inconvenience! Please send me a private message by clicking on my profile and selecting send this user a private message for further assistance on this matter.