Hello, @Really-Annoyed. We hate that your experience with Virgin Mobile hasn't been so great. We apologize for this experience. Definitely want to look into this for you. Please send us a Private Message with your phone number, PIN and address so we can further assist you.
You can send a private message by clicking on my name, then selecting the message option from the profile page.
Johnson Drive Mission KS 66205
I was told to do a reset due to the outage.
My phone still says configuring and it has been like that for3 days.
If there is no longer an outage can I swap my phone?
Hey there, @Lolitan32! Unfortunately the outage is still active. But if the outage is no longer active, you can sure swap your phone without any problem. If you have more questions, please let us know. Thanks.
Hey there, Lolitan32! We’re aware of an outage impacting our customers. Please know that our team is investigating this issue and we hope to have it resolved soon. We apologize for any inconvenience.