Virgin Mobile

Order status

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Whiz Kid

Order status

I was having problems ordering a new phone online so I made the purchase over the phone. I have the confirmation number but when I look up the status it says closed. I haven’t received any more information on my order.
3 REPLIES 3
Agent

Re: Order status

Hello. We can help you with that. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.

Whiz Kid

Re: Order status

I have been having the same problem. I ordered over the phone and haven’t gotten a confirmation email or anything.

Re: Order status

So sorry about the trouble! Can you please send us a private message with the details, so we can work through this?