Virgin Mobile

Ordered New Phone Today, with Same Day Shipping and Still Haven't Received Confirmation Email

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Whiz Kid

Ordered New Phone Today, with Same Day Shipping and Still Haven't Received Confirmation Email

I ordered a new Samsung phone today through the Virgin Mobile site, with same-day shipping, and was told to await a confirmation email that included tracking information. It has been over five hours and still no email - who or where should I contact to be sure my order was processed? Thank you.

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Agent

Re: Ordered New Phone Today, with Same Day Shipping and Still Haven't Received Confirmation Email

Hello, @BigDSmith. Thank you for stopping by. Could you please send us a private message to further assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.