I think that you are in a better situation than most people that have posted on this thread. First, you phone still works. The battery needs replacement because they do not last forever. You can get a new battery replacement on ebay for under $10 with free shipping. Second, Virgin Mobile uses the Sprint network, which is sparse in particular areas in the US. I am in California and I have bad reception at my house and there is no reception for much of California north of San Francisco. I knew this was the situation when I purchased the phone years ago.