Paying monthly cellphone bill online?

Promoter

Paying monthly cellphone bill online?

Have tried since December 2016 to pay my cellphone bill online with no success. All info in boxes but when time to click "submit"... no luck! Virgin Mobile you should try it yourself (troubleshoot). Well I pay by using the Virgin Mobile customer service number going through the prompts with great success!
4 REPLIES
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Agent

Re: Paying monthly cellphone bill online?

@seansteelaway Hey there! We apologize for the inconvenience. Did you receive any error message?

 

~ Joy

Social Care Agent

Promoter

Re: Paying monthly cellphone bill online?

just the "submit" button doesn't work on desktop and smartphone
Newbie

Re: Paying monthly cellphone bill online?

Are you kidding!!!  I've called 4 times about the fact that you can't pay online over the course of 6-9 months; ever since you upgraded your system.  Can't do it by calling either; just tried.  Your service really needs to be looked at.  This is my last payment with you and only because my son is using phone and needs it now.

Re: Paying monthly cellphone bill online?

Hello there! We apologize for all the hassle you've been going through. We are aware of the situation going on. We would love to get this resolved as soon as possible. Can you please send us a private message with a screenshot on the image for the error you are getting when you attempt to make the payment?