Virgin Mobile

Phone Order

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Whiz Kid

Phone Order

Went to order a phone online to replace my old one before I go off to college. The site kept giving me an error message so I called to place an order online. The person said that I would receive an email with a tracking number for my phone, yet two days later still no email. The money was taken out of my account almost immediately so I know the order went through, I just don't know when it will arrive. I looked on my Virgin Mobile account to see if I could track the order there, but it doesn't show up. I'm on a time crunch, leaving in a few days and I need to know the status of my order, but there is no email. This seems to be a pretty common problem too....

 

Thanks in advance

1 REPLY 1
Agent

Re: Phone Order

Hi there! Sorry for the inconvenience. Allow us to investigate. Please send us a Private Message with your phone number and PIN so we can further assist you.