Virgin Mobile

Phone is unlocked but won't work on Cricket Wireless's network.

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Phone is unlocked but won't work on Cricket Wireless's network.

Two days ago, I made a post about my phone not being unlocked after 48 hours.  I was told that my phone was unlocked and I needed to contact my carrier (Cricket Wireless) to reprogram my device. They reprogrammed it but my SIM still won't work on Cricket's network. They told me to contact Virgin Mobile about unlocking my phone but it's unlocked. I don't know what else could be the problem. My phone still has Virgin's software (Virgin's logo appears when my phone turns on). Should I factory reset my phone? Is there anything else I can do or should I just get a new phone from Cricket? 

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Re: Phone is unlocked but won't work on Cricket Wireless's network.

Hi @mjm1998! Sorry for the delayed response. Please send us a private message to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".