Virgin Mobile

Please activate my virgin mobile broadband 2 go device

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Please activate my virgin mobile broadband 2 go device

Hi

 

If i try to activate it using website then it says "default plans are not available" please contact customer care

 

i want to activate it on $25 1.5GB plan.

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Re: Please activate my virgin mobile broadband 2 go device

Thanks for the info. This has been escalated. 

21 REPLIES

Re: Please activate my virgin mobile broadband 2 go device

MC 760 VMU

is device. I got it non activated

Agent

Re: Please activate my virgin mobile broadband 2 go device

Hi there RonaldStewart. Sorry about the issue there with your Broadband2Go device. Have you started the installation on your computer and got the Connection Manager running? If not, please let me know to give you the steps on how to install. On the other hand, if you did,you need to launch the Connection Manager and with the USB device inserted on your computer, select Activate tab. Next, The Start tab of the "Activate your Broadband2Go USB Device" screen displays. Click the radio button next to I want to activate my Broadband2Go USB device and click Next. From there just follow the Installation Wizard.  Please let me know if you need further assistance. 

Re: Please activate my virgin mobile broadband 2 go device

Hi

 

 

I did all installs and was on activation page

I entered all details  and submitted with ESN and personal details.

 

but then at next step it says your device is not elgible for default plans.

 

 

its new device with packing opened first time.

Agent

Re: Please activate my virgin mobile broadband 2 go device

I see RonaldStewart. Let me look into this for you. Please send me a Private Message and include your account number and pin. 

Re: Please activate my virgin mobile broadband 2 go device

Thanks

 

I Private Messaged you Device activation details to start. please have a look

Re: Please activate my virgin mobile broadband 2 go device

waiting for my devices ESN to get added to default plans list

 

 

I need $25 1.5 GB 3G plan and not 4G

 

I know it can be donbe because we got same device activated 2 weeks ago.

 

 

The problem was same.  "there are no default plans available"

Agent

Re: Please activate my virgin mobile broadband 2 go device

Thanks for the info. This has been escalated. 

Re: Please activate my virgin mobile broadband 2 go device

Thank you so much for activating service.

 

I got added $25 PIN but the service is  marked to start on next day. Could you start it today pleas.e I have PIN already added.

Agent

Re: Please activate my virgin mobile broadband 2 go device

Hi, Ronald! We apologize for this experience. Definitely want to look into this for you. We're going to get this escalated for you.