Virgin Mobile

Re: Meet your community resources!!!

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Whiz Kid

Re: Meet your community resources!!!

I ordered a new phone and it was suppose to get delivered today but the shipping company said it was an invalid address and that my package is being shipped back. I don’t know what I need to do to make sure I get package back and to make sure it goes to the correct address.
3 REPLIES 3
Agent

Re: Meet your community resources!!!

Hi, naominicole28. Unfortunately, if FedEx returned the package to our warehouse, we can't send it back. Once the device is validated, you'll receive the refund.

Whiz Kid

Re: Meet your community resources!!!

It’s been over a week since FedEx sent my phone back and I haven’t received a refund, is there any way I can get an estimate of how long it will take until I get that?
Agent

Re: Meet your community resources!!!

Hi there naominicole28. We definitely would like to look into his. Please send us a private message with the order details and we will figure this out. Victor21