Virgin Mobile

Re: Meet your community resources!!!

Whiz Kid

Re: Meet your community resources!!!

I ordered a new phone and it was suppose to get delivered today but the shipping company said it was an invalid address and that my package is being shipped back. I don’t know what I need to do to make sure I get package back and to make sure it goes to the correct address.
1 REPLY 1
Agent

Re: Meet your community resources!!!

Hi, naominicole28. Unfortunately, if FedEx returned the package to our warehouse, we can't send it back. Once the device is validated, you'll receive the refund.