Virgin Mobile

Refund?

Enthusiast

Refund?

My account doubled my plan/charged me twice for the plan. I’ve asked for a refund multiple times starting 2 weeks ago. You all used to be extremely efficient and effective at getting me my funds sent back to me yet this time I haven’t received a cent back in weeks, What’s up? Help please.
2 REPLIES 2
Enthusiast

Re: Refund?

ALSO, one of the payments is still in my “top up” area so that I may “top up”... not sure if that’s helpful or not. I’ve just been waiting forever, am fed up, and not into the waiting game anymore...
Agent

Re: Refund?

Hi there rnwinter. Let's do some investigating. Please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your phone and pin number.